Job satisfaction is theorized to decline when the salesperson's perception of his/her role is:
a. inaccurate in terms of the expectations of superiors.
b. characterized by conflicting demands among role partners that the salesperson cannot possibly resolve.
c. surrounded by uncertainty due to a lack of information about the expectations and evaluation criteria of superiors and customers.
d. all of the above.
e. (b) and (c) only.
Answer: E